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Troubleshooting Outlook
If you are having trouble with Outlook emails on Exchange, here are some basic steps to follow.
- Check your internet connection. Visit speedtest.net to make sure you are online.
- Restart Outlook. Close the application, wait a few seconds and reopen it.
- Restart your computer. We know it is a cliché, but it works.
- Check your mailbox quota. If your mailbox is full or close to it, you may not be able to send or receive. In Outlook click File; if you are using Exchange, a usage bar shows on the right. Delete unneeded emails and attachments to free space.
- Disable add-ins. Add-ins can interfere with email. Try turning off any you have installed. You can also start Outlook in safe mode by holding Ctrl while opening it.
- Check whether your mailbox is cached or online. Go to File, Account Settings, Account Settings, double-click your email address and look at the cached mode option. We recommend having it ticked, with at least 1 year of mail kept offline.
- Use webmail as a back-up. Sign in to the webmail version at 365.trantech.com.au (or outlook.office.com), then contact support for help.
Not sure? Call us on (07) 4837 1201 or send us a message and we'll help.
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