Contact TranTech Computers Mackay

Phone 0423 623 241 Email: admin@trantech.com.au

Hosted Cloud servers

TranTech Computers can help move your business to the cloud. With access to 12 of Australia's largest data centers we can help you make the move. Call us today to book an appointment.

Cannot open mailbox Exchange Mailbox Quarantine

Cannot open mailbox Exchange Mailbox Quarantine

Cannot open mailbox Exchange Mailbox Quarantine

So we recently had an issue with a single mailbox not able to open after an onsite exchange lockup.

 

The answer  Mailbox Quarantine

 

What happens when clients try to access a quarantined mailbox?

When a client attempts to access a mailbox the following occurs:

1. The store will return an error code ecMailboxQuarantined and based on this, XSO throws the transient exception MapiExceptionMailboxQuarantined to signal transport and other XSO clients

2. Every 5 minutes transport tries to deliver message sent to a quarantined mailbox

3. Outlook clients see the following pop up when they try to access a quarantined mailbox

clip_image002[1]

4. OWA displays the following pop up error message when trying to access a quarantined mailbox

clip_image004[1]

Mailbox Quarantine

Resetting a quarantined mailbox

It is possible to reset a quarantined mailbox by deleting the quarantine registry key for that mailbox located at:

HKLM\SYSTEM\CCS\Services\MSexchangeIS\Servername\Private-dbguid\Quarantined Mailboxes\ {Mailbox guid}.

The database then has to be dismounted and remounted or the IS service restarted for the reset to take effect immediately. Unless the underlying issue is not resolved, the mailbox could crash the store and become quarantined again.

 

 

Full credit

https://blogs.technet.microsoft.com/sjimmie/2010/07/09/mailbox-quarantine/#comment-1155

By |May 15th, 2017|Uncategorized|Comments Off on Cannot open mailbox Exchange Mailbox Quarantine

About the Author:

Comments are closed.